You can fight City (or State) Hall, Ms Hall:

I’ve been wanting to comment on the antics of Cabinet for Health and Family Services’ Service Region Coordinator, Grace Akers, for some time. You can find out more about the events here and here from the Herald-Leader. Basically, Jami Hall, a social services worker from Jessamine Count cooperated with an investigation into Cabinet wrongdoing. She believes she was retaliated against and so she filed a whistleblower lawsuit. While on leave, Grace Akers, the highest level administrator for Fayette and some of the surrounding counties, obtained police cooperation to go out and deliver a written reprimand to Jami and allegedly try to obtain some missing case records. She got the police to cooperate by making Jami sound like a violent person.

I have met and worked on a case with Jami Hall. She is a character, but nothing about her bespeaks violence potentiality. I know Cabinet protocol because I used to supervise a protection team. While with the Cabinet I saw some really crappy, unbusiness-like, and downright unprofessional behavior - Grace Akers’ performance in this absolutely takes the cake! She made the police think she needed protection in making a home visit - OH PLEASE! The police routinely assist social services workers on home visit to client homes who are being investigated for abuse and neglect. When risk factors make the situation appear extra dangerous or when the children are being removed, police presence is essential. Grace Akers absolutely abused this relationship by calling on them to help with a personnel matter. I find this unbelievably irresponsible and downright foolish behavior and I hope the police are offended by this misuse of their resources.

Furthermore, Grace Akers had no business taking a work issue into Jami’s home. The procedure would be to offer Jami a chance to sign the written reprimand to preserve her right to appeal the action. If she refuses that option, the reprimand can be entered unchallenged into her personnel record. There was no call to deliver the reprimand in person. This was incredibly unprofessional by Grace Akers.

Worse yet, Grace Akers attempted to coerce an illegal search of Jami Hall’s residence because of the authority of having a police escort. Frankly, I think this was an imbecilic ploy to make it appear that Grace Akers really believed Jami Hall had the records and have a witness to verify the sincerity of her belief. I have no information to bolster this next statement and I base it only on my personal opinion: the behavior of Grace Akers makes me think she was motivated by fear and guilt. If Grace Akers’ knows what became of those records, perhaps took part in their disappearance, this dramatic antic would be designed to misdirect suspicion back onto Jami Hall. In my mind, it makes Grace Akers look desperate.

Now for the reprimand. The Cabinet overlooks sins and poor performance as a routine matter. The only reason they begin issuing written reprimands is when they have already decided to fire someone. As a supervisor myself, I was trained by the personnel cabinet to begin building a paper trail and scrutinize errors I would otherwise have dealt with informally if I wanted to fire someone. ABSOLUTELY NO WORKER can do the job duties placed on them perfectly and I never saw anyone adhere to the convoluted and heavy policies to the letter. Therefore, as a supervisor, I could always find just cause to build a case for firing if I so desired. This undermines the spirit of the merit system. Jami Hall probably did commit some minor violation or omit some policy requirment, but I suspect it was an error overlooked in her co-workers.

Now, the smart thing here would be for the Cabinet and Grace Akers to back off, admit their wrongs (which I never saw out of administration folks at the Cabinet) and quit giving Jami Hall and her co-workers a hard time for bringing problems to light. Rather, I am confident they will continue to hold tight to the traditional line of the Cabinet and deny, blame, deny, blame. In the meantime, the children are the losers. I do not know Jami well enough to say she was a great worker, but I did sense she had true care and compassion for her clients. I agree with Judge Goodwine, Cabinet officials are hypocrits.

“Reasonable efforts” has real meaning

A recent decision of the Court of Appeals illustrates a an omission of the Cabinet for Health and Family Services that seems all too common. In the unpublished opinion, M.G.F. II v. CHFS, 2006-CA-002093-ME (March 21, 2008)(NOT to be published), the Court remanded an involuntary termination of parental rights case because the Cabinet failed to evidence reasonable efforts to reunite the non-removal parent, the father. I have often seen this phenomena when children are removed from one parent and the non-residential parent either lives far away, is uninvolved, or has some “issues”. The Cabinet focuses on reunification with the parent of removal instead of devoting those efforts towards both parents. I suspect this is not so much an intentional omission, but more of a systemic problem.

Such a circumstance of divided households is one case on the worker’s caseload even though there are two separate parental residences. If a worker only gets credit for one case, what incentive is there to provide services to two households. That is double the work for the credit of one family. With caseloads stretched beyond reason and the government unwilling to sufficiently fund child protective services, the pressure to focus only on the residence of removal is significant.

Further exacerbating the problem, unless it has been changed since my time, the computer system used by the Cabinet (TWISt: The Worker Information System) automatically makes the parent the child was removed from active as well as the children. A non-residential parent is not put into the referral screens because no allegation are made against them. TWISt captures data, including face to face contacts, with each active individual in the case. This information is used to generate reports to measure compliance with Federal regulations that tie payments of block grant monies to Kentucky. The reports are also used to measure an individual worker’s performance. TWISt has no idea if these face to face visits actually occur; it is an honor system that expects employees to input accurate data even if it is going to hurt their employment situation.

One way to prevent low numbers of contacts, but still be technically truthful, is to forget to add a parent who does not live in the home of removal as an active individual. This means there is no tracking of services to that person. Whether this occurred in MGF’s situation is unknown, but the point remains.

Now, the factual background provided in the MGF case do not show if the scenario I laid out above applies. All the case reveals is that the Cabinet did not put forth substantial evidence that they provided services to the father, MGF, to assist him in obtaining custody of his children. I make the inferential leap that if such evidence was able to be offered up, it would have been.

MGF is no father of the year by any stretch. He allowed a couple of years to pass with only four phone calls to his children. Even when they were moved to within 20 miles of him, he did not go visit them. Regardless, the Cabinet was under the duty to provide services to help him get up to speed as a father. No evidence of this duty being discharged was entered into the record and so the court remanded the case for further proceedings.

Improving Child Protection in Kentucky (Moment of Silence) postscript:

I followed up regarding my concerns, posted here, about Representative Stan Lee’s sweeping and innaccurate portrayal of ALL the family court judges in Fayette County being against ALL of HB 151. I have confirmed from a very knowledgeable and reliable source that ALL of the Fayette family court judges were, in actuality, in favor of HB 151 as it had been amended. This directly contradicts Mr. Lee’s assertion. I will not venture in to try and discern why his stated reason for voting against HB 151 was false except that, even if the best light, it was sloppy on his part.

Improving Child Protection in Kentucky Postscript (or - a moment of silence, please)

The title of this article from today’s Herald Leader was a bit too prophetic to be accidental: “Child protection revisions all but dead“. The impetus for this bill began back with the Office of Inspector General’s report many long months ago. Let’s parse through this article:

A bill that would have opened Kentucky’s child protection courts to the public on a limited basis was rejected Wednesday by the House Judiciary Committee. And measures that would improve procedures in child protection courts and require ethics training for social workers have been procedurally buried.

Ethics training? Obviously too radical an idea.

Rep. Susan Westrom, D-Lexington, who sponsored a bill on training social workers, said that officials from the Cabinet, which oversees the system, want to kill it.

“They are trying to keep me from creating a system of checks and balances,” said Westrom.

Checks and balances placed on the government. . . hmmm - where have I heard that idea before?

But Rep. Robin Webb, an attorney, said she didn’t think the bill went far enough to protect information about children whose futures are being decided in the courts.

“The child’s interest is my No. 1 concern,” said Webb, D-Grayson. “I don’t want it in my county.”

I’m confused - does she not want the ethics in her county, the checks and balances . . . maybe she means that everyone else’s number one concern is promoting child abuse, hmmm. Nope, still confused.

And Rep. Brent Yonts said he was concerned that the legislation would allow people in the community to spread information they heard in hearings.

“How do you keep the town gossip from talking?,” said Yonts, D-Greenville.

Heaven forbid that the town gossip would wander into court and discover that the neighbor’s children were removed. The absence of the children wouldn’t have tipped him off. The police cars and social workers taking the kids to the cars wouldn’t have tipped him off. Oh, thank God we can now keep the removal of the children a secret so people won’t talk.

But Westrom said that legislation is in jeopardy because it calls for increasing the fees for court-appointed attorneys for children and parents for the first time since the 1980s. House Bill 151, drafted by the Cabinet’s Blue Ribbon Panel on Adoption, will be sent to the House Appropriations and Revenue Committee, which Westrom said could be “a graveyard for bills.”

That was a close one. If these parents started getting court appointed attorney’s that were compensated as well as those representing criminals in federal court, they might start challenging the Cabinet more. We woudn’t want them getting ideas of seeking legal protections now would we?!

Rep. Stan Lee, R-Lexington, said that Family Court Judges in Fayette County were against House Bill 151, so he voted against it.

I know this is untrue. Mr. Lee shouldn’t make such sweeping and inaccurate statements. There was a concern about the practicality of having attorney’s present and representing parents at the temporary removal hearing, but still have that hearing within the statutorily mandated timeframe. Mr. Lee, though, makes it sound like ALL the judges were against the ENTIRE bill and that is patently false. Besides, does Stan Lee ONLY represent the Family Court Judges or is he supposed to represent the community?

In regard to a third bill, Cabinet spokesperson Vikki Franklin said Wednesday that training curriculum for social workers is already sufficient. She said that a bill sponsored by Westrom would be costly and decrease the amount of time social workers could spend on services.

It never was sufficient before and from what I have seen and heard, it still is not sufficient.

However, Westrom says the additional training called for in her legislation is necessary and won’t cost the Cabinet money.

“The Cabinet would rather pay $425,000 to settle whistleblower lawsuits than train their social workers,” Westrom said, referring to a recent case in which former social workers said the Cabinet mishandled cases.

Did I mention that Susan Westrom has a Master’s degree in Social Work.

Meanwhile, Cabinet officials say they have made internal changes that address the problems involving improper removal of children.

And those measures are . . . ? Oh, that must be the information that must be kept behind closed doors to protect the children’s privacy.

Child Advocate David Richart said yesterday that the Cabinet’s resistance to change was the basic reason the reform legislation failed.

Resistant to change is such a harsh criticism. Let’s reframe that to being glad that the Cabinet is consistent and predictable.

Systemic apathy and the attorney’s charge

Apathy is the predominate risk with judicial venues where the majority of defendants are guilty of what is alleged against them, such as criminal court or dependency, neglect and abuse court. This systemic apathy leads to the few truly innocent people who come through those courts to be shuffled along as expeditiously as possible and often being presumed guilty because they are amongst the guilty. The only way to combat this apathy systemically is through proper funding so that mandates can be met and advocates are encouraged to advocate. The only way to combat this apathy individually is through personal integrity. We need both!

For lawyers, this means engaging the political system to adequately fund the systems that handle criminal law and quasi-criminal matters such as dependency, neglect and abuse. It also means practicing law with more than just compliance with ethical rules; it means practicing with personal integrity.

The Cabinet takes a stand for the “best interest of the child (umm - no) . . . Cabinet/Worker”

I try to take at least 24 hours to calm down over a topic before I write a post about it. This time I took about 96 hours. I recently had a conversation with Cabinet worker’s in Fayette County. The topic was reunification services to a parent whose child was removed by the Cabinet a few months back and where the child was placed in the temporary custody of the other parent. Even though the removing worker had been giving this parent hope of reunification, it turns out that the Cabinet’s official position is that they have nothing more to do; they have achieved “permanency” for the child by recommending custody be given to the other parent. I could tell the removing worker was struggling with what the right thing to do and I respect her for being willing to struggle with it. The other worker just summary stated, without knowing the family, circumstances or issues (and frankly without even being invited into the conversation) that should such a case be “transferred to [her], she would give it 30 days and then give permanent custody to the [other parent].” She stated quite righteously that her job would be done because she would have achieved permanency for the child.

Interestingly, the Cabinet, as an executive branch agency, has achieved something quite miraculous. They have changed the law. The standard for removal and placement given in KRS 620 is whatever is in the “best interest” of the child. The Cabinet, however, has decided the only thing that really matters is permanency. It gets even more interesting. Permanency is achieved by the Cabinet not when the child has a permanent place to live (I’ve seen enough disrupted adoptions to know this isn’t really possible), but when there is a goal in place that looks like it may lead to permanency. So, what is worker number 2’s rush to give permanent custody to the other parent really all about?

I hope you noticed that she said nothing about trying to figure out the best home for the child for the long-haul. She said nothing about why the child was originally with parent 1 to being with (which might have been an indicator that something about that parent was “best” for the child at some point - and may be again). No wrestling or struggling. That is why I was angry. This worker, with the blessing of the Cabinet, had changed “best interest of the child” to “best interest of the worker’s caseload”. You see, as soon as parent 2 gets permanent custody, the worker gets to close her involvement out. Since most teams go on a strict rotation basis for assigning new cases, she gets to have a lower caseload as a result.

You may be mentally telling me that it is obvious that if the child got hurt with parent 1, then of course it is in the best interest to be with parent 2 permanently. All I can say is that is an oversimplification. You may be right often enough to justify being simple minded about it. Certainly worker 2 felt very justified in staying simple minded. This is a life-altering decision that is multi-faceted. Parent 1 may have encountered a pure accident or something else beyond their control - a one time fluke - and otherwise be a good parent. Parent 2 may have some problems that were not discovered on the Cabinet’s very cursory home evaluation. There are many factors in both KRS 620 and KRS 403 that make it clear even the legislature knows it isn’t a simple matter. Besides, occasionally the Cabinet flat gets things wrong. How can this worker take it so lighlty?

On to rant number 2 which I touched on in a previous ponderment. Worker 1 had children (and even grandchildren). Worker 2 had none and was quite young (with the air of being used to getting what she wanted - perhaps thats why she felt okay about intruding in the conversation). I won’t now be simple minded myself and say that having children equals good worker or not having children equals bad worker. What I will say is that workers without sufficient life experiences to create a level of understanding and empathy towards their clients tend to be very hard in their approach. Having children tends to promote these experiences, but it is not the only path. Worker 1 had the experience and so she struggled. Worker 2 had not and so she had more empathy for her caseload than for a parent and child relationship that is to be forever altered.

Best interest is not exactly a fool proof or specific standard, but it is sure a sight better than “permanency”. Permanency should be left where it belongs - a factor to consider in determining best interest.

Child support in Dependency, Neglect and Abuse actions

If you would like a smattering of “let’s help poor people” optimism in the midst of boring child support and policy talk involving dependency, neglect and abuse actions, check out this post at the Lexington Lawyer blog.

More with less

Kentuckians, do not fret about yesterday’s news about a budget shortfall. State workers have gotten so good at doing more with less that they surely can do everything with nothing. Because of this miraculous ability to cut costs year after year, even in the face of the risings costs of resources, Kentuckians need not fear reduced services. (By the way, it is a closely held secret that state workers have it so good and enjoy their jobs so much, they would keep working even if they did not get paid at all.)

As an example of just one agency, we do not have to worry about increased incidences of child fatalities because the Cabinet for Health and Family Services can handle more investigations while strippng away 3% of pure waste from their budget. No worries about hit and run investigations that could result in children being removed unnecessarily. Those social workers can be just as thorough or even more thorough without ever missing that 3%. Remember, they actually only work because they love their jobs!

We should just rejoice that there will be no increase in taxes! Let’s face it, its just poor people who will feel any potential consequences of budgetary reductions. Those poor people don’t pay their fair share in taxes anyway. This is exactly why we need expanded gambling in Kentucky. Seems to me that we could recoup some of that welfare money we pour out by setting up gambling kiosks in impoverished neighborhoods and by homeless shelters that will accept those electronic food stamp cards. Everyone knows poor people are poor just because of their own poor choices. This way we just allow the state to benefit from their propensity to throw their money away.

Actually, now that I think about it, that kiosk idea is a great idea because there is bound to be an upsurge in homeless folks with all the home mortgage foreclosures. I bet all the extra revenue generated from targeting poor people with expanded gambling opportunities could offset the special tax treatment Ford Motors needed. There might even be enough to help set up a few soup kitchens or find more foster homes for the poor people’s kids (let’s not be heartless after all).

Just remember, the gambling kiosk idea is MINE! I’m going to get right on patenting and trademarking them now.

Child Protection in Kentucky part 7

Is this Heral Leader article about child protection workers just pointing out a few bad apples or is this just one clust of problems that permeate the culture of the Cabinet? Consider this prior post of mine and a few others entitled Child Protection in Kentucky part 1 through 6.

Here’s a hint if you don’t want to go back and review all of the prior posts: these problems permeate the Cabinet making it so much tougher for the many good, compassionate and ethical workers to do their job.

Child Protection in Kentucky makes a grade (academic probation!)

Anyone following the issues of child protection in Kentucky needs to read this post at Kentucky Law Review.